Grosvenor Casinos Shortlisted For EGR Marketing & Innovation Awards

We’re pleased to announce Grosvenor Casinos has been shortlisted for the Best Omni-Channel Solution award at the EGR Marketing & Innovation Awards.
The EGR Operator Marketing & Innovation Awards celebrate the most innovate and creative operators in the online gaming industry. These awards reward the most successful customer-facing operator who has demonstrated a particularly innovative multi-channel approach over the past 12 months.

We’ve demonstrated excellence this past year with their Live Casino and Online Casino services, and have made them available across club, desktop and mobile devices. Incredible HD quality, consistent bet limits & dealers, and high stakes play make the Live Casino one of our leading advancements, which is all thanks to our ‘Digital Champions’ who oversee all online casino services.
Other multi-channel successes include new game releases across mobile & desktop and our cross-channel “big win” competitions – such as our ‘Win A Car’ competition in November and our ‘Dealer of the Year’ challenge which saw winning customers flown to Riga, trained to be a live dealer, and streamed online for customers to use.
As strong proponents for putting the customer first, we’ve also been recognised for our merging of the online and offline casino world. For example – we offer iPads in every club so that customers can trial the online casino before they fully commit. Customers can also receive consistently stellar hassle-free cross-platform offerings, such as our Loyalty & VIP schemes which sees customers enjoying the benefits in both retail and online, regardless of where they play, as well as our ‘Earn & Burn’ scheme which allows players to earn and spend Play Points in both our land-based casinos and online.
With all this considered, it’s evident that Grosvenor Casinos enjoy putting the customer at the helm of their omni-channel focuses, creating enthralling online and offline services with only one thought present – to be one of the most leading figures in the gaming industry who consistently provide the best possible casino experience for its customers.








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